NAACOS Clinical Operations Boot Camp 201
Hotel | Main Page
Day 1, February 6
| Time | Content | Speaker(s) |
| 8:00 am | Registration and Breakfast | |
| 9:00 am–9:30 am | Welcome and Introduction | Henish Bhansali, Chief Medical Officer, Medical Home Network |
| 9:30 am–10:45 am | Aligning Best Practices Across Payors Disease Management Protocols – How to Execute and Deploy The presentation focuses on aligning best practices across payers to drive success in Accountable Care Organizations (ACOs) and value-based care (VBC) programs. It highlights the importance of consistency in strategies, flexibility to meet payer-specific requirements, and collaboration to optimize outcomes for patients and providers. By identifying shared priorities and leveraging payer data, ACOs can streamline operations, improve quality, and achieve financial success while adapting to the unique nuances of individual payer contracts. | Eloy Sena. AVP, Value-Based Contracts and Operations, Ardent Health Brandi Apodaca, Chief Operating Officer, Community Health Provider Alliance Joann Sciandra, Vice President of Care Coordination and Integration, Geisinger |
| 10:45 am – 11:00 am | Break | |
| 11:00 am – 12:00 pm | Patient Engagement – Proven Success Patient Engagement- Proven techniques to ensure patients are informed, involved, and satisfied with their healthcare experience. Best practices discussed will include access to patient portals, follow-up and continuity of care, proactive outreach, education and shared decision-making | Jessica Martensen, Vice President, Population Care Management Programs, Essentia Health Joann Sciandra, Vice President of Care Coordination and Integration, Geisinger |
| 12:00 pm–1:00 pm | Lunch | |
| 1:00 pm–2:00 pm | Using AI for Clinical Workflows AI in clinical documentation to transcribe notes, realizations and applications of using AI in real world this experience. In addition, this session will loot at point of care tools and how AI tools help providers at the point of care by seamlessly integrating into their workflow. NLP aids HCC coding accuracy and assists in monitoring for compliance with documentation requirements and supporting Care Management risk stratification. | Anna Taylor, Director of Operations, MultiCare Connected Care Shardul Mehta, Clinical Solutions Architect, Persivia CarolAnn Hudson, AVP, Clinical & Quality Operations Population Health, Lifepoint |
| 2:00 pm – 3:00 pm | Provider Engagement – Specialty Care This session aims to provide actionable strategies for effectively integrating and engaging specialty providers in value-based care models. These include creating a high-value network, evaluating specialty providers based on access, outcomes, plan of care, and patient satisfaction. Best Practices for High-Value Networks/Infrastructure: Including clinical data support tools, e-consult hard stops, referral processes, embedded care management in specialty care and using data to engage specialists and primary care providers in quality improvement and enhance primary care to specialist engagement though service coordination. | Henish Bhansali, Chief Medical Officer, Medical Home Network Jessica Martensen, Vice President, Population Care Management Programs, Essentia Health Joann Sciandra, Vice President of Care Coordination and Integration, Geisinger |
| 3:00 pm – 3:15 pm | Break | |
| 3:15 pm–4:00 pm | Assessing the Best Clinical Program for Your ACO This session will provide peer-to-peer activities that focus on ACO or VBC roadblocks your organization have encountered to brainstorm potential solutions. | Tabletop Interactive Activity |
| 4:00 pm–5:00 pm | The Missing Link: Integrating SDOH and Behavioral Health for Value-Based Success Addressing Social Determinants of Health (SDOH) and Behavioral Health is essential for achieving success in ACOs and value-based care models. This session will provide information on best practices such as leveraging technology to integrate SDOH and behavioral health data into EHRs, building sustainable partnerships with community-based organizations, and empowering care teams to assess and address these needs. By aligning strategies, partnerships, and payment models, ACOs can enhance care delivery, improve population health outcomes, and reduce disparities. | Brandi Apodaca, Chief Operating Officer, Community Health Provider Alliance Eloy Sena, AVP, Value-Based Contracts and Operations, Ardent Health |
| 5:30 pm–6:30 pm | Reception |
Day 2, February 7
| Time | Content | Speaker(s) |
|---|---|---|
| 7:30 am | Breakfast (optional) | |
| 8:00 am-8:45 am | Shared Savings Distribution Models This session will cover different Shared Savings Distribution Models and relevant CMS requirements. | Jessica Martensen, Vice President, Population Care Management Programs, Essentia Health Brandi Apodaca, Chief Operating Officer, Community Health Provider Alliance |
| 8:45 am-9:45 am | Transitions of Care: Identifying and Taking Action on Pre and Post-Acute Pathways for Best Outcomes This session will demonstrate how two healthcare systems use their teams for care navigation across networks to improve TOC measures and patient outcomes. These include using Care Navigators + a manager for TOC management across 8 networks utilizing realtime ADT notifications for CN team in Pop Health platform for ED, inpatient, SNF discharges with 2-day f/u, SDOH assessment and ongoing program enrollment. This will be followed by working examples of expanded integrated services provided by Community Health Workers, RPM, Med rec, Paramedics, Pharmacists, SNF waivers, TOC ACO Provider, Communications, and SNFist | Carol Ann Hudson, AVP, Clinical & Quality Operations Population Health, Lifepoint Joann Sciandra, Vice President of Care Coordination and Integration, Geisinger |
| 9:45 am-10:00 am | Break | |
| 10:00 am-11:00 am | Policy Implications: | Aisha Pittman, Senior VP of Government Affairs, NAACOS |
| 11:00 am-12:00 pm | CAHPS and Patient Satisfaction – Assessing and Implementing Improvement Opportunities | Eloy Sena, AVP, Value-Based Contracts and Operations, Ardent Health |
| 12:00 pm-12:45 pm | TBA | |
| 12:45 pm-1:00 pm | Wrap-up and adjourn | Jessica Martensen, Vice President, Population Care Management Programs, Essentia Health |
| 1:00 pm-2:00 pm | Lunch – Grab and go |